top of page



At Heirgems, we want to ensure that you receive your order as quickly as possible. We offer a range of shipping options to meet your needs. We use only the most reliable carriers to ensure that your order is delivered safely and on time. Shipping costs are calculated based on the weight of your order and your location. We offer free shipping on orders over $100. Please allow 1-3 business days for processing your order before it is shipped. Once your order has been shipped, you will receive a tracking number via email to track your package.


We want you to be completely satisfied with your purchase from Heirgems. If for any reason you are not satisfied, we offer a hassle-free return policy. You may return any unused and unopened products within 30 days of purchase for a full refund. If you receive a damaged or defective product, we will replace it free of charge. To initiate a return or exchange, please contact our customer service team by phone or email.

bottom of page